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13°C
13°C

Privacy Policy

GENERAL TERMS AND CONDITIONS

BOOKING POLICIES

CHILDREN
Children of all ages are allowed. A child up to 6 years of age to stay for free using the existing bedding. Child (from 6 years old to 11 years old) stays for 15.00 JOD per child per night when using existing beds or using available extra beds. Baby cribs are upon request and subject to availability. Individuals above the age of 12 are considered as adults by the Hotel. 
EXTRA BEDDING
For Deluxe Rooms, an extra bed for a third occupant is allowed and is chargeable from 20.00 JD per night including breakfast, unless stated in the specific rate plan. The charge will automatically be included upon selection of more than 2 adults during reservation. Extra bed is strictly not allowed in the Single Rooms.
REQUESTS
All requests entered into the ‘Requests’ box on the Hotel website booking engine are subject to availability and the Hotel bears no responsibility should it be unable to fulfill certain requests.
ROOM OCCUPANCY
The total number of occupants in a room, including children, shall not exceed the maximum number of occupants permitted for the respective room types:

Deluxe Triple Room       : up to 3 persons + Extra bed.
Deluxe Twin Room         : up to 2 persons + Extra bed.
Deluxe Double Room     : up to 2 persons + Extra bed.
Deluxe Family Room      : up to 3 persons + Extra bed.
Deluxe Single Room       : up to 1 person.

If you have any questions or clarifications regarding the Hotel's Maximum Occupancy Policy, our staff will be happy to explain in detail. Please also note that the Hotel reserves the right to refuse entry to any additional guest exceeding the maximum occupancy allowed for that room type. 

CHECK-IN / CHECK-OUT POLICIES

AGE REQUIREMENT
Guests must be 18 years or older with photo identification (ex: your passport) to check-in. Guests under the age of 18 must be accompanied by an adult for the duration of stay. The Hotel reserves the right to check photo identification. 
CHECK-IN / CHECK-OUT
Check-in time is after 2 P.M and check-out time is 12 A.M. For early arrival subject to availability. The Hotel may accommodate late check-out after 12 A.M for an additional fee and subject to availability.

GENERAL POLICIES

DAMAGE TO HOTEL PROPERTY
The Hotel reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to the Hotel's property or structure.
SAFE DEPOSIT BOX
Guests are encouraged to keep their valuables in the in-room safe or in the Safe Deposit Box provided at the Front Desk. The Hotel shall not be liable for the loss of money or other personal valuables during your stay.

PARKING
Free public parking is available on site (reservation is not needed). 
PETS
The Hotel maintains a strict no-pets policy on its premises.
PROHIBITED ITEMS
The following items are not permitted in the Hotel premises:
  • Animals of any kind.
  • Flammable, explosive or otherwise hazardous materials. 
  • Objects emitting a foul odour (e.g. Durian).
  • Unregistered firearms or other weapons. 
  • Objects of an unusually large size or in unusually large quantities. 
  • Articles related to use in gambling, prostitution, smuggling or other illicit activity.
  • Illegal drugs or other articles, the possession of which is prohibited.

The Hotel reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.
VISITORS
In the interest of your well-being and security, all visitors are required to register at the Front Desk and are requested to leave guestrooms by 11.00 P.M 

HEALTH AND WELL-BEING POLICIES

EXCESSIVE NOISE AND PARTIES
To ensure all guests enjoy the comfort and safety of the facilities we offer, the Hotel upholds a strict zero tolerance policy towards commotion, excessive noise and parties. Any person found to be on our premises creating excessive noise, having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave the hotel without refund.
INAPPROPRIATE BEHAVIOR
Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by the Hotel, or if any inappropriate behaviour is brought to attention, the Hotel reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.
SMOKING
Smoking is only permitted in designated areas of the Hotel. A deep-cleaning fee of $200 net will be charged for us to restore the room to its original condition if you are found to have smoked in the room.

PAYMENT POLICIES
CURRENCY AND TAX 
Rates are in US dollars and are subject to 5% service charge, 8% VAT and 7% City Tax.
CANCELLATION POLICY
The guest can cancel free of charge until 7 days before arrival.
The guest will be charged the total price of the reservation if they cancel in the 7 days before arrival.
CREDIT CARD PRE-PAYMENT
Guest must use credit card to guarantee room reservation. Therefore, the guest will be charged a prepayment of the total price of the reservation in the 7 days before arrival.

THIRD-PARTY BOOKING SOURCES

In case of cancellation or modifications to reservations made through sources other than directly with the Hotel or the Hotel website, the Hotel recommends that guests first contact their source of booking for assistance before approaching Hotel staff.