Frequently Asked Questions

FAQ

How to request an early check in or late check out with the hotel?

Since hotel policies regarding early check-in (generally before 2:00 pm) or late checkout (generally after 12:00 pm) vary by location and by hotel, please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers or Email can be found on the contact information page.

What is your policy regarding cancellation?

If your travel plans change, you can cancel or modify your reservation in accordance with the hotel's , contact us through E-mail

Which credit card may i use?

You may use any valid Visa, MasterCard, American Express, Maestro Card.

Currency Exchange?

Please note that the United States Dollars are widely used and accepted everywhere in Jordan. Euro is used in Jordan but not widely used, because it has no fixed rates and the rate is converted to Euro from Jordan Dinar or US$. You should use the exact rate change at the date of your tour. There are exchange offices at airports and borders of Jordan, as well as in all cities of Jordan. Our drivers can help you with exchanging money. Please use the following XE Currency Converter website as an idea for the daily conversion rates (Please note that banks and exchange offices will charge commission so their rates will differ slightly) : https://www.xe.com/currencyconverter/

  • Please use the following XE Currency Converter website as an idea for the daily conversion rates (Please note that banks and exchange offices will charge commission so their rates will differ slightly) : https://www.xe.com/currencyconverter/

TIPPING & GRATUITY In Jordan?

Tipping in Jordan

Tipping is a practiced social custom in Jordan. Tipping by definition is voluntary – at the discretion of the customer. In tours services, tour guides and drivers are providing you with services, offering knowledge about Jordan history, traditions, artifacts, sites, food and others.

A gratuity (also called a tip) is a sum of money customarily given by a client or customer to certain service sector for the service they have performed, in addition to the basic price of the service. It may or may not be customary to tip in other sectors, but this depends on the country or location.

Tips and their amount are a matter of social custom and etiquette, and the custom varies between countries and between settings. In some locations tipping is discouraged and considered insulting, while in some other locations tipping is expected from customers. The customary amount of a tip can be a specific range of monetary amounts or a certain percentage of the bill based on the perceived quality of the service given.

Reasons for tipping:

  • To supplement the server's income and make them happy
  • For improved future service
  • To avoid disapproval from the server
  • A sense of duty

where to maps and directions to my hotel?

When on a hotel’s overview page, click on to the “Contact” tab

What is a special offer?

Please check your promotions and offers page and contact us to get your discount coupon

No answer to your question? Please ask us.